You're currently on:
- Getting started
- Order processing & payment options
- Delivery options & charges
- Christmas Orders
- Contact us & about us
- Complaints process & website technical problems
- Order tracking & cancel an order
- Returns & refunds policy
- Security & privacy policy
- Terms & conditions
Getting started
We've selected the best from our shops to create a great range of products which you can access 24 hours a day, 7 days a week. We hope that you’ll find using our website quick and convenient. And you can trust NewAgeLiving.co.uk to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. These four features will help make your shopping experience even easier.
- Home page link: You can get back to our home page at any time by clicking on the NewAgeLiving.co.uk logo which appears on the top left-hand side of the screen.
- Navigation bar: The names on the navigation bar near the top of the screen directly under the NewAgeLiving.co.uk logo are the "departments" of our online shop. Hovering over one of these names then provides you with a drop-down menu with further categories within that department. Clicking on one of these names will take you to a new page that contains all sections and products included within it. The menu on the left hand side of the screen gives you more refined options.
- Search box: The search box is always on the top right-hand side of the screen. You can search by product or brand name, key words such as the product type, or the product code.
- Your basket: The number of items in your basket can always be seen at the top of the screen. To see what you have in your basket you need to click the 'Your basket' link. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you have put into your basket.
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Order processing & payment options
VAT
All Items listed on this website are inclusive of VATPayment Options
We offer various ways for you to pay for your order, including: Visa, MasterCard, Delta, Maestro, solo PayPal and Google checkout (please note, if you have a discount voucher and choose to pay with Google Checkout, please email us as we will have to apply this manually for you).
Placing Your Order
Once you've found the items you would like to buy and have added them to your basket, you can begin the checkout process by clicking on the 'Basket' link at the top of your screen.
- You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.) You will be asked to set up a password to access your account.
- If you have already registered online with NewAgeLiving.co.uk, simply enter your email address and password.
- At checkout, you can review and amend your order details on the Order Summary page
- When you're ready to complete your order, click the 'confirm' button and wait for an online receipt. You'll also be sent a confirmation email shortly after placing your order.
If you need help placing an order or have any other questions, please click here to email us with details or telephone us on 01637 877874 between 10am and 5pm Monday to Friday.
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Delivery options & charges
ONLY STANDARD UK MAINLAND ORDERS QUALIFY FOR FREE DELIVERY
OVERSIZED (BULKY), WORLDWIDE, EUROPEAN, UK HIGHLANDS/ISLANDS ARE NOT INCLUDED IN FREE DELIVERY OFFER:
We're currently offering free standard delivery on all standard orders from NewAgeLiving.co.uk when your total order value is equal to or above £30. The Free Delivery option will become available once your basket total exceeds £29.99.
FREE Orders will be sent by standard mail 2-5 day service. These times are an estimate and are not guaranteed by Royal Mail, Parcel Force, MyHermes or DHL. See www.royalmail.co.uk, DHL.co.uk www.myhermes.co.uk or www.parcelforce.co.uk for full details.
Charges and options
The carriers we use for dispatch are Royal Mail, Parcel Force, DHL and MyHermes. We will choose the appropriate courier for your order.
All goods ordered before 12.00pm will be processed that afternoon, subject to stock availability. Orders made after 12.00pm will be processed the following day. A signature will be required for delivery of all goods so please make sure someone is home to sign for the goods or send them to an address where someone will be available. If there is no one available to receive your order the goods will be taken to your nearest Royal Mail Sorting Office where you can pick them up or request a free redelivery.
In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday - Friday. Special delivery orders must be made before 12:00PM to be delivered before 1pm the following working day. Otherwise items will be dispatched on the next working day.
UK Delivery Charges
| Type | Delivery Time/Method | Spend (£) | Web Price (£) |
|---|---|---|---|
| Standard Size UK Mainland FREE OFFER |
3-5 working days Royal Mail 2nd Class |
30.00 or More | FREE |
| Standard Size UK Mainland |
3-5 working days Royal Mail 2nd Class |
29.99 or Less | 2.95 |
| Standard Size UK Mainland |
UK Mainland 1-2 working days Royal Mail 1st Class |
Any | 4.25 |
| Standard Size UK Mainland*** |
Next Day Guaranteed Royal Mail Special Delivery Signature Required |
Any | 6.95 |
| OVERSIZED Items * UK Mainland |
3-5 working days DHL Economy 3-5 Days Signature Required |
Any | 4.50 |
| OVERSIZED Items * UK Mainland |
48 Hours DHL Standard 24-48 Hours Signature Required |
Any | 8.95 |
| OVERSIZED Items * UK Mainland |
24 Hours City Link 24 Hour Signature Required |
Any | 13.99 |
| OVERSIZED Items * UK Highlands & Islands** |
3 Days** DHL Signature Required |
Any | 14.99 |
*If an Item is OVERSIZED the postage options will be provided automatically in the checkout.
**OVERSIZED Item parcel delivery to Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands & Islands (Scottish Highland postcodes include: IV1-IV28, PH19-PH44, PA20-PA29, KA27-KA28) within 3 working days of collection from UK mainland.
***OVERSEAS DELIVERY:
***EU Countries:- £7.95
***Rest of World:- £14.95
*** Please note, if an overseas order is placed and the postage heavily exceeds the postage set on our site, we will contact you regarding the extra postage costs*.
***For Next Day Delivery Postage, please be aware Saturday deliveries are not included or available in this price.
*If a shipping cost is above the amount paid for by a reasonable margin we will have to invoice you for the excess amount, however it will be no more than the total cost of the service used by the appropriate courier and you will have the option to cancel your order with us and receive a full refund if you change your mind.
Similarly, if the cost of postage and packaging is far under the amount paid for by the customer, you will receive a partial refund on delivery service charge, particularly with international orders which can vary greatly in terms of cost to send based on weight.
We at NewAgeLiving value each customer, and each order we receive will be taken into consideration if there is a large discrepancy between amount paid for delivery and service used to send the item to you.
IMPORTANT: Google Checkout International Shipping
At present we are unable to accept international orders through Google Checkout, due to delivery option constraints. Any international orders received through Google Checkout will be cancelled and refunded. We can however accept orders through PayPal and credit/debit card through our secure and certified website payment system for orders anywhere in the world.
We will notify you of any cancellations we make or any amendments which we need to implement in order to offer you a satisfactory alternative in payment method.
There are some postcodes that we are unable to offer Next Day delivery these include:
IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23, HS - Isle Of Lewis, ZE - Shetland
We can only offer the 'Highlands/Islands 3 - 5 days', 'Highlands/Islands1-2 days' and 'OVERSIZED ORDER - Highlands/Islands 3-5 days' delivery services.
NewAgeLiving.co.uk reserve the right to amend orders placed with incorrect delivery options without notice. NewAgeLiving.co.uk does not accept responsibility for items being delayed through customs/security checks, delivery company error or adverse weather conditions. There are no refunds on shipping costs unless NewAgeLiving.co.uk Ltd is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.
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Christmas Delivery Information
Last postage date for Christmas is stated as recommended by the Royal Mail website which can be viewed here.
***Please note that the dates stated are just a recommendation, not a guarantee and therefore NewAgeLiving.co.uk cannot be held accountable for delivery delays caused after dispatch from our premises.
The dates as reccomended by the Royal Mail are as follows:
|
Last Recommended Posting Date |
Service |
| Sat 18 Dec 2010 | Second Class |
| Tue 21 Dec 2010 | First Class Recorded Signed For™ has the same last posting dates as the 1st and 2nd Class service that the customer has chosen to apply it to |
| Wed 15 Dec 2010 | Standard Parcels |
| Wed 22 Dec 2010 | Parcelforce 48 |
| Thu 23 Dec 2010 | Parcelforce Next Day |
| Thu 23 Dec 2010 | Special Delivery™ |
These dates are only applicable within the UK.
For further information on International Delivery dates please visit the Royal Mail website here: http://www2.royalmail.com/greetings?campaignid=RM_promo_home1
Contact us & about us
Contact Us
If you need wish to contact us about anything then please contact us through one of the methods listed below, our response time for email enquiries is 1 working day.
By Phone:
Customer Services
01637 877874
Open Monday - Fri 10am - 2pm
By Email:
Customer Services:
Click Here to email customer services
Open Monday - Fri 10am - 2pm
By Post:
NewAgeLiving.co.uk Customer Services Dept
18 Fore St
Newquay
Cornwall
TR7 1LN
Our VAT No.: 711788034
Data Protection Number: TBC
Our shops
Our NewAgeLiving.co.uk is Located in Cornwall, England.
Razzmatazz
18 Fore St
Newquay
Cornwall
TR7 1LN
Tel: 01637 877874
Open 10am to 5pm, Monday to Friday
(Closed bank holidays)
About Us
Razzmatazz Ltd Trading as Newageliving.co.uk.
NewAgeLiving.co.uk is a New Age and ethnic gifts shop. We pride ourselves on the high quality products handpicked for their authentic and quality properties.
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Complaints process & website technical problems
Complaints Process
If you are not satisfied with the level of service you receive online, please do let us know by contacting us as above. If you are still dissatisfied with our response, then please email our Customer Services Manager with details of the problem or alternatively, write to us at:
NewAgeLiving.co.uk Customer Services Dept
18 Fore St
Newquay
Cornwall
TR7 1LN
We undertake:
- To deal with your complaint fairly, confidentially and effectively
- To acknowledge your complaint within 5 days and provide a likely timescale for resolving it.
- To keep you updated on progress made.
Website Technical Issues
If you are experiencing difficulties placing an order please click here to email us with details of the problem and we will try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on 01637 877874 to place your order.
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Order tracking & cancel an order
Track an Order
To check your order status, just click on the Account Login link at the top of the page, sign in and then View orders.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Dispatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on 01637 877874 between office hours.
Purchase History
With all orders we will automatically send an email with your current purchase. To view your previous orders log into your account via NewAgeLiving.co.uk.co.uk, you will need your log in details to access your information. Click here to sign into your account.
Cancel an Order
If you wish to change or cancel an order please contact customer services on 01637 877874 or email our Customer Service team. Please have the order number and date the order was placed to hand. But be quick as we may have already started processing your order!
If your products have already been delivered, then you will need to follow our returns procedure. Click here for more information about returns.
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Returns & refunds policy
30 DAY MONEY BACK GUARANTEE
We offer a no questions asked 30 day returns policy if for any reason you are not happy with your product.
We hope you will be pleased with your purchase. Should you wish to return a product brought from us, we will be happy to refund or exchange your product provided you the consumer are aware you have a duty of care for the products during the cancellation period. Soiled goods (dirty, smelling of smoke etc) will not be refunded.
For reasons of hygiene, and copyright we regret that we cannot refund or exchange the following products unless they are faulty: pierced jewellery, DVDs or videos.
Returns must be received at NewAgeLiving.co.uk within 30 days of receipt of the goods.
You the customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery, the 30 day return policy begins from the day you receive the goods.
What to do:
Please call us on 01637 877874. We will need your order reference number, details of the item you wish to return and possibly exchange, and the reason for return. If you do not have these details then pass on as much information as possible and we will endeavour to sort your return.
Clearly mark the Order Number with the returns address and ensure the Order Number is on the outside of all boxes / packaging you wish to send back.
NewAgeLiving.co.uk
RETURNS (enter your returns number here)
18 Fore St
Newquay
Cornwall
TR7 1LN
Within the package include any exchange information that you require. The customer is responsible for all return delivery costs.
Please Note: We will refund the price of the item to the purchaser or exchange the product once it is received by us, however we will make a refund in full irrespective of whether we have received the goods or not, within 30 days of cancellation. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
For your own protection we advise you to return any items via an insured method of delivery which requires a signature. NewAgeLiving.co.uk are not responsible for items that are not received when returned.
Warranties
All products purchased from NewAgeLiving.co.uk carry the full manufacturer warranty unless sold as a 'no warranty' item. Warranty items are subject to inspection and only eligible for repair, replacement or disposal. There are occasions when some warranty items may have to be forwarded to our suppliers for further inspection, in these circumstances it will take a while longer for returns to be processed. If there is to be any delay NewAgeLiving.co.uk will contact the customer immediately.
Refund Policy
We hope you will be pleased with your purchase. Should you wish to return a product brought from us, we will be happy to refund or exchange your product provided you the consumer are aware you have a duty of care for the products during the cancellation period. Soiled goods (dirty, smelling of smoke etc) will not be refunded.
Products we are unable to refund or exchange
For reasons of copyright we regret that we cannot refund or exchange opened CDs, DVDs or videos.
Return Delivery Charges
We will refund the price of the item to the purchaser or exchange the product once it is received by us, however we will make a refund in full irrespective of whether we have received the goods or not, within 30 days of cancellation. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. For UK orders exchange items are shipped by our Standard / Free postage method and therefore take up to five working days to arrive from the date of dispatch. Please speak to NewAgeLiving.co.uk customer services on 01637 877874 to arrange a special / next day delivery of your exchange item.
How we refund you
In the case of a refund the credit card used for the transaction will be credited, and no other. A cheque will also be issued if the credit card used in the original purchase is no longer active. The customer will be notified of their returns status at this time by way of an email. If you have any further queries regarding returns then please email our Customer Service team, or call us on 01637 877874.
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Security & privacy policy
Security Policy
www.NewAgeLiving.co.uk.co.uk is secure
We realise how important it is to securely store any information that you provide. NewAgeLiving.co.uk.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.NewAgeLiving.co.uk.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Click here to verify our site security
Forgotten Password
If you have forgotten your password, all you need to do is enter your email address on the 'Forgotten your password' page and we will email you your password information. Then simply follow the instructions in the email to change your password. Click here to go to the 'Forgotten your password' page.
Privacy Promise
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. NewAgeLiving.co.uk Ltd complies fully with all applicable Data Protection and consumer legislation, and wi
